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Help Centre
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Popular Topics
- Account
- I haven't received an activation link by e-mail. What do I have to do?
- I cannot log in or have forgotten my password. What do I have to do?
- How do I change my e-mail address?
- How do I delete my account?
- How do I report a user?
- Image guidelines: Tips for your profile photo
- What does the response rate show – and how is it calculated?
- Payment
- What payment methods are available?
- How can I redeem a voucher?
- What is the satisfaction guarantee and when can I make a claim under it?
- Why can it take several days before my premium membership is activated?
- I received an e-mail about a special promotion, but when I log into my account the prices are not discounted. What can I do?
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- How can I change my billing address?
- Security
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Find a job as a tutor
- How does Tutor24 work for tutors?
- What is Tutor24 and how does it work for tutors?
- Does Tutor24 cost anything for tutors?
- What are the benefits of Tutor24 for tutors?
- How much do I earn per hour?
- How is the hourly wage determined?
- How does Tutor24 ensure that job offers are trustworthy?
- Membership and payment as a tutor
- Why should I sign up as a tutor?
- What are the features of the free basic membership for private tutors?
- What are the advantages of premium membership for private tutors?
- Does the premium membership for private tutors renew automatically?
- What conditions apply to companies?
- How do I cancel my membership as a tutor?
- My account as a tutor
- Can I sign up as a tutor and a student at the same time?
- I mistakenly registered as a student. What do I have to do now?
- Teaching tips for tutors
- My profile
- How do I verify my profile?
- How do I edit my profile?
- How do I upload a photo?
- How do I upload documents?
- I have received a bad review – what can I do?
- I have received enough contact requests. How do I hide my profile?
- Why was my profile rejected?
- Employment as a tutor
- What happens when I have found a suitable job?
- Is the trial lesson paid?
- Do I need a work contract?
- How do I find a suitable job?
- How does payment work?
- Search and find jobs
- What is the quickest way to find a suitable job?
- How do I find new jobs as a company on Tutor24?
- How does contact between me and the students or their parents work?
- I cannot apply for jobs. What do I have to do?
- I can't find any jobs near me. What can I do?
- Why does no one answer my messages?
- Where can I see sent or archived messages as a tutor?
- I don’t want to receive any more job offers by e-mail. What do I have to do?
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Find tutoring
- My account as a student or parent
- I signed up as a tutor by mistake. What do I have to do now?
- Can I sign up as a student and a tutor at the same time?
- How does Tutor24 work for students and parents?
- What is Tutor24 and how does it work?
- Does Tutor24 cost anything for students or parents?
- What are the advantages of Tutor24 compared to other providers?
- Can I test Tutor24 without obligation?
- How much does tutoring cost per hour?
- What exactly does Tutor24 cost?
- Who determines the hourly wage of the tutor on Tutor24?
- Are the profiles of the tutors verified?
- Membership & payment
- Why should I sign up?
- What features does the free basic membership offer?
- What are the advantages of premium membership for students and parents?
- How does the premium membership end for students and parents?
- What conditions apply to private customers?
- What conditions apply to corporate clients?
- My job offer
- How do I edit my job offer?
- How do I upload a photo as a student or a parent?
- I have received enough applications. How do I hide my job offer?
- Why was my job offer rejected?
- Hire a tutor
- Search and find a tutor
- I have selected 2–3 top candidates. How do I decide now?
- Do I have to pay for a trial session?
- I have found the right tutor. What happens next?
- What is the quickest way to find the right tutor?
- How can I save suitable candidates on my favourites list for later?
- How does the contact between me and the tutor work?
- There are very few tutors in my region. What can I do?
- I cannot contact a tutor. What do I have to do?
- Why is no one applying to my job offer?
- Do I have to search through tutors myself or is it enough to just look at the applications for my job offer?
- Why am I getting unsuitable applications?
- How does the automatic cancellation function work?
- Where can I see sent or archived messages as a student?
- I receive e-mails about new messages. How do I read these messages?
- How do I enable/disable e-mail notifications about new members in my area?
- How can I rate my tutor on Tutor24?
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