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How can we help?

If you haven't found the answer to your question in our frequently asked questions write to us. We will usually get back to you within two working days.

Charlotte

Head of Customer Success

We will reply to this e-mail address.
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Common questions

We are asked these questions particularly often. Perhaps yours is among them:

Activation is first provided for contact to be made when your payment is received on our bank account. If a weekend falls in between the payment being initiated and the payment being received, this can take up to five days due to the opening and processing times of the bank. To ensure immediate activation, we therefore recommend that you pay via credit card or PayPal.

If you cannot log in:

  • Check whether you have entered your username correctly.
  • ay attention to lower-case and upper-case letters and check whether caps-lock is on.

If you are still unable to log in, you can request a new password here.

  • The e-mail may be in your spam folder. Look in your e-mail account's spam folder and mark the e-mail as "Not spam".
  • You may have entered your e-mail address incorrectly during the registration process and the e-mail may have been returned to us. Register again and look out for typos!

How complete your profile is can often be the decisive factor. The more complete your profile is, the greater the chance that somebody will contact you.

  • Upload a photograph
  • Fill in your profile to the greatest extent possible
  • Provide more detailed information about yourself and the position to be filled

To delete your account, proceed as follows:

  1. Log in at Tutor24.ch
  2. Click on your e-mail address in the top right
  3. Select “My account”
  4. Click on “Edit”
  5. Click on the “Delete account” link

Your account has now been completely deleted. You cannot reverse this step.