Frequently asked questions

If you cannot log in:

• Check whether you have entered your username correctly.
• ay attention to lower-case and upper-case letters and check whether caps-lock is on.

If you are still unable to log in, you can request a new password here.

There are free and fee-based services:

• For tutors, the service is always free of charge.
• Students can also register for free in order to gain a picture of the available tutors. Any subsequent contact is subject to a fee.

No, we treat your data as confidential and do not pass it on. You will not be sent offers from third parties without your express consent.

There could be several reasons for this.

• Not everybody reads their e-mail every day, with some only checking their account once a week.
• The recipient has already found an appropriate solution and has forgotten to deactivate his or her profile.
• The recipient is on holiday.
• Unfortunately the recipient is not sticking to our rules and is leaving messages unanswered.

To change your e-mail address, proceed as follows:

1. Log in at Tutor24.ch
2. Click on your e-mail address in the top right
3. Select “My account”
4. Click on “Edit”
5. Alter your e-mail address and save the change

You will subsequently receive a message with an activation link for the new address.

• The e-mail may be in your spam folder. Look in your e-mail account's spam folder and mark the e-mail as "Not spam".
• You may have entered your e-mail address incorrectly during the registration process and the e-mail may have been returned to us. Register again and look out for typos!

You can use one of the following payment methods::

• Credit card (Mastercard, Visa)
• PayPal
• Twint (students only)
• Postfinance (students only)

Please note that the payment methods for students and tutors differ as described. We only offer the payment options listed on the payment page. Payment via invoice is not possible.

Upgrade to premium

How complete your profile is can often be the decisive factor. The more complete your profile is, the greater the chance that somebody will contact you.

• Upload a photograph
• Fill in your profile to the greatest extent possible
• Provide more detailed information about yourself and the position to be filled

To delete your account, proceed as follows:

1. Log in at Tutor24.ch
2. Click on your e-mail address in the top right
3. Select “My account”
4. Click on “Edit”
5. Click on the “Delete account” link

Your account has now been completely deleted. You cannot reverse this step.

To change your notification settings, proceed as follows:

1. Log in at Tutor24.ch
2. Click on your e-mail address in the top right
3. Select “My account”
4. Click on “Edit”
5. Deactivate/activate the option "Please notify me about new members in my area"

• Students are required to register and must save their billing details and address. This ensures that the misuse of the service through the provision of incorrect details can largely be ruled out. This data is, of course, protected.
• No personal details such as last names, telephone numbers, addresses or e-mail addresses are published.
• Inappropriate content can be reported to us via the corresponding link.

Activation is first provided for contact to be made when your payment is received on our bank account. If a weekend falls in between the payment being initiated and the payment being received, this can take up to five days due to the opening and processing times of the bank. To ensure immediate activation, we therefore recommend that you pay via credit card or PayPal.

No, unlike with other providers there are no subscription traps with us. When your fee-based premium membership expires, it will automatically be converted into a free basic membership. No additional fees will be charged.

In this case, please delete your account and re-register as a student.

• No personal details such as last names, telephone numbers, addresses or e-mail addresses are published.
• Inappropriate content can be reported to us via the corresponding link.

It is only possible for students to contact tutors and vice versa. You may have mistakenly registered as a tutor instead of as a student.

Try again by changing the criteria for your search. For example, enter a higher value for the maximum distance.