What payment methods are available?
You can use one of the following payment methods:
Credit card (Mastercard, Visa)
PayPal
Twint (only for tutoring students and parents)
PostFinance (only for tutoring students and parents)
Please note that the paymen
How can I redeem a voucher?
To redeem a voucher, proceed as follows:
Log in to Tutor24.
Click on “Upgrade to premium”.
Select “Click here to redeem your voucher” at the bottom of the page.
Enter your voucher code.
Confirm by clicking on “Redeem”.
Your voucher amount will be deducted from the total amount at checkout.
Why can it take several days before my premium membership is activated?
Your premium membership will be automatically activated once we receive your payment. Depending on your bank and payment method, it can take up to five working days for a payment to be processed – especially if there is a weekend in between. Therefore, it may take a few days until your premium membe
I received an e-mail about a special promotion, but when I log into my account the prices are not discounted. What can I do?
Every e-mail with a special promotion contains a “Redeem discount” button. Please note: You can only redeem the discount if you click on the “Redeem discount” button in the e-mail. You will then be taken directly to the payment page, where you will see the price and the discount.To redeem the discou
What is the satisfaction guarantee and when can I make a claim under it?
With Tutor24, private individuals and companies can find their perfect tutor for any subject. We believe that everyone should be able to do this quickly and easily.That’s why we offer a satisfaction guarantee for premium members: We will refund your premium membership fee if you are not satisfied wi
My payment failed, what can I do?
If your payment has failed, or you are experiencing any other issues related to your payment, please contact our customer support team directly.
They will review your case and help you as quickly as possible.
How can I download my invoice?
To download your invoice, please follow these steps:
Log in to your Tutor24 account.
In the account menu, click on the section “Membership”.
Select the “Payment History” tab.
You will see an overview of all your previous payments. Simply click on the download symbol ⬇️ next to the d
How can I change my billing address?
If you wish to change your billing address at Tutor24, please follow these steps:
Log in to your Tutor24 account.
Click on ‘Membership’ in the account menu.
Select the ‘Billing address’ tab.
Click on ‘Edit’ next to the current address.
Enter the new billing address and save the
