How do we ensure safety on Tutor24?
What we do
To ensure that you find a tutor you can trust at Tutor24, we have taken a number of precautions for your safety. Because we want you to feel comfortable and secure with us.
Detailed profiles
Do you want to find suitable tutors quickly and easily? To make sure you do, Tutor24 contains detailed profiles featuring photos and personal descriptions, along with other data and documents. This allows you to get an accurate impression of the tutor and make better decisions.
Every profile is checked
We carry out daily checks to confirm that new profiles are authentic and comply with our guidelines. If a profile is suspicious, we delete it. If a profile is reported to us, we will check it as quickly as possible. If necessary, we will deactivate inappropriate profiles.
Free profile verification
The blue tick next to a profile name indicates that the tutor behind the profile has confirmed their identity using a form of ID. They can do this quickly and easily thanks to our free profile verification that uses the same technology as banks, for example. So our profile verification is not only free and easy but also secure.
Reliable customer service
If you have any questions or encounter any difficulties with other users, we will provide reliable assistance and usually answer your messages within one to two working days.
What else you can do
You can also actively improve security yourself, and thus quickly find the perfect tutor. How? Read on to find out.
Comparing profiles
When searching Tutor24 for the perfect tutor, take a detailed look at the individual profiles. You can save profiles that interest you to your favourites list by clicking the heart symbol. This will make it easier for you to compare them at a later date. As a premium member, you can also view documents such as CVs and references. To upgrade to premium, simply pay a one-off fee for the period of your choice – 1, 3 or 12 months.
Reading reviews
Do you want to get a more detailed impression of a tutor and their previous achievements? Then read the reviews from other students and their parents on their profile. You can also view their references and check their response rate. This enables you to see how active a tutor is on our platform.
Conducting interviews
If a profile particularly appeals to you, contact the tutor and request an interview either by phone, via video chat or face-to-face. This allows you to learn more about them and arrange your first tutoring lesson straight away, if applicable.
