I haven't received an activation link by e-mail. What do I have to do?
If you have not received an activation link by e-mail, this could be due to a few different things:
The e-mail may have ended up in your spam folder. Check the spam folder in your e-mail program and mark the e-mail as “not spam”.
You may have mistyped your e-mail address. In this case, sign up agai
I cannot log in or have forgotten my password. What do I have to do?
If you cannot log in, this could be due to a few different things. First, rule out all sources of error:
Ensure your e-mail address and password are spelled correctly.
Pay attention to upper and lower case and check whether the Caps-Lock key is active.
If none of this works, you can request a new
How do I change my e-mail address?
To change your e-mail address, proceed as follows:
Log in to Tutor24.
Open “Settings”.
Click on “Edit” next to “E-mail address”.
Enter the new e-mail address.
Confirm by clicking on “Save”.
An activation link will then be sent to your new e-mail address.
Note: If you signed up on Tutor24 using Goo
How do I delete my account?
To delete your account, proceed as follows:
Log in to Tutor24.
Open “Settings”.
Click on “Delete account” at the very bottom of the page.
Confirm with "Delete account".
Please note: after this, your account will be completely deleted and we will no longer be able to restore it.
How do I report a user?
We are determined to keep Tutor24 safe and trustworthy for all users. Although we check every profile, there may be rare cases in which content is published before we get the chance to check it. That’s why we’re grateful for your help in making our platform safer.How to report an inappropriate profi
Image guidelines: Tips for your profile photo
First impressions count: Here you will find our picture guidelines and tips on how to get the best out of your profile picture.
What does the response rate show – and how is it calculated?
The response rate indicates how often other users respond to messages they receive. It provides an indication of how reliable and active users are.The following is taken into account:
Time period: The entire period from the day the profile was created to the present day is taken into account.
